About Us
Your local IT Support Business based in Netley, Hampshire
Meet Ed Nevard
Founder & Lead Technician
Hi! I'm Ed, and I started Hamble Valley IT Services to provide comprehensive IT support that bridges the gap between home users and enterprise solutions. Whether you're dealing with a slow system, network connectivity issues, or need to strengthen your cybersecurity posture, I'm here to help.
I work with both residential clients and small to medium businesses across Hamble Valley. For home users, I focus on making technology accessible and secure. For businesses, I provide strategic IT planning, infrastructure management, and proactive security measures to keep your operations running smoothly.
From troubleshooting individual devices to implementing complete IT systems, cloud migrations, and compliance frameworks: I deliver professional solutions with clear communication. No matter the scale of your IT needs, you'll get expert service tailored to your specific requirements.
Qualifications & Recognition
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BSc Computer Systems & Networks Engineering MSc Cyber Security Engineering University Degrees
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Academic Excellence Grant Netley Abbey & Butlocks Heath Educational Trust (2018)
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Professional Experience 5+ years in IT and systems administration
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Industry Certified Ongoing CPD and industry certifications
Certifications & Credentials
Supporting the Local Community
"I was proud to be awarded an Academic Excellence grant by Netley Abbey & Butlocks Heath Educational Trust in 2018; this money helped me fund my university journey and I'm excited to help out the local community with their tech queries!"
— Ed Nevard, Founder & Lead Technician
Our Approach
What makes us different
Local & Personal
Hamble Valley IT Solutions is not a faceless national chain; based right here in Netley, serving the Hamble Valley community.
No Jargon
Technology should be simple. Everything is explained in plain English, making sure you understand what's happening with your tech.
Fast Response
When your tech isn't working, you need help quickly. The target response time for all high priority tickets is the same business day, aiming to get you up and running again as soon as possible.
Honest Service
No upselling here. You get honest advice and solutions that actually work for your situation.
Security First
Your data and privacy are important. Best practices are followed to keep your information safe and secure.
Support & Training
Hamble Valley IT Solutions don't just fix problems, but teach you how to avoid them in the future and get the most out of your technology.
Hamble Valley IT Solutions Coverage
Proudly serving Hamble Valley and surrounding areas
And Surrounding Areas
Frequently Asked Questions
Got questions? We've got answers
How much does a call-out cost?
For home users, our first hour is £50 (minimum charge), then £45 per hour thereafter. We also offer a 20% discount for those over 65. For businesses, we provide tailored quotes based on your specific needs - contact us for a free consultation.
What areas do you cover?
We cover the entire Hamble Valley area including Hamble-le-Rice, Netley, Hedge End, Bursledon, Whiteley, Hill Head, Sarisbury Green, Warsash, Locks Heath, and surrounding areas including Southampton, Eastleigh, and Fareham. If you're not sure if we cover your area, just get in touch!
Do you offer remote support?
Yes! Many issues can be resolved remotely, which saves you time and money. We can securely connect to your computer to diagnose and fix problems without needing to visit in person. If the issue requires hands-on work, we'll arrange a call-out.
How quickly can you respond?
We aim to respond to all enquiries within 24 hours. For urgent issues, we'll do our best to accommodate you as quickly as possible - just let us know it's urgent when you get in touch. For business clients with service agreements, we can offer priority support.
Do you work evenings or weekends?
Yes, we understand that IT problems don't always happen during business hours! We offer flexible appointment times including evenings and weekends to suit your schedule. Just mention your preferred time when you contact us.
What payment methods do you accept?
We accept cash, bank transfer, and all major debit/credit cards. For business clients, we can set up invoicing with payment terms. Payment is due upon completion of the work unless otherwise arranged.
What if you can't fix my problem?
We're confident in our ability to solve most IT issues, but if we genuinely can't fix your problem, we'll be honest with you. We'll explain the situation clearly, advise on the best course of action, and won't charge you for work that didn't resolve your issue.
Do you provide a warranty on your work?
Yes! We stand behind our work. If the same issue recurs within 30 days of our service, we'll come back and fix it at no additional charge. This doesn't cover new issues or problems caused by user error or additional software/hardware changes.
Can you help with Mac computers as well as Windows?
Absolutely! We work with Windows PCs, Macs, laptops, tablets, and most other devices. We also support Linux systems. If you have a specific device or operating system, just ask and we'll let you know if we can help.
Do I need to backup my data before you work on my computer?
We always take precautions to protect your data, but we strongly recommend having a recent backup before any work is done. If you don't have a backup solution, we can help you set one up. We can also perform a backup as part of our service if needed.
Can you help with business IT infrastructure and networks?
Yes! We provide comprehensive business IT services including network setup and management, server configuration, cybersecurity solutions, cloud migrations, and ongoing IT strategy. Whether you're a small business or growing enterprise, we can tailor our services to your needs.
Still have questions?
We're here to help! Get in touch and we'll be happy to answer any other questions you might have.
Contact UsReady to Get Started?
Whether you're a home user struggling with tech or a business looking for IT support, don't hesitate to get in touch.